Montblanc Reviews

Bought one pen from Montblanc.com. Return product is a pain. Difficult process and UPS hold it for a week and no delivery.

Bought a Montblanc Passport Holder at Duty Free. The Warranty Card is missing.

Corporate email reply is simply to say they can't do anything. Understand they cant be fixing issues all over the world. No interest in finding out which store, why etc.

Also, the fact that there is no presence here responding and or trying to improve their 1.7* rating speaks volumes.

If you see their discounted products any where, check and recheck again.

I wanted to know about the products and what made them so different from other pens. Referred to the fact that it must be an amazing quality with those prices. Apparently that was insulting to whoever I spoke to because she didn't want to tell me about the products -I was just told that I didn't have to buy them and was basically brushed of with a very sarcastic "have a nice day".
I will buy my pens elsewhere for my team.
I am not surprised about all the 1 star reviews.
If I could give 0 stars - I would.

Hello Montblanc team,

we have a complaint. We have sent three requests for bulk purchases of your products. But it feels like your sales team is ignoring us during more than a month.
Nobody cares.

Pls contact me in DM.
All the best,
Aleksandr

Terrible experience with such a huge brand.

I've got a mont blanc ball pen that i recieved as a gift a couple of years ago. The small metal band holding the top of the pen together with the rest of the pen got loose and fell off. Now the top of the pen keeps falling off due to the error.

I went to my local AD in Denmark and they sent it in. I waited 2,5 months to hear anything from the company.

The answer; To fix it it will cost around 180 euros. Then pen itself is around 250 euros.

If I don't want it fixed for that price, I have to pay 90 euros to get it back. Absolute horrible customer service, for a pen that should be able to last a lifetime for the price.

Based on this I will not recommend Mont Blanc pens to anyone.

They leave people standing outside in the rain already 15 minutes for ‘health and safety reasons’. I counted 2 people inside at Montblanc Amsterdam PC Hooftstraat. What a disgrace

I made an order online from montblanc singapore. It was for engraved pens, i also indicated it to be gift wrapped and i typed a message for each pen to be printed on the card. I mean these are all options during ordering stage.
I received them all not gift wrapped, and the gift ‘cards’ were actually flimsy draft paper printed with my message. I expected much better from montblanc. It was horrible and embarrassing as a gift. If it was at the store, i would have at least had a better chance at a gift wrap. Rubbish service.
I wrote to customer service during my order, to remind them about the gift wrap and also maybe a little post it to identify the gift belonging to whom. (I had 3 identical gifts for 3 individuals). They responded, 3 days after i received above rubbish…

Quality so bad it’s like you are buying a fake. I bought cufflinks for myself and a pen for my partner. The pen is the cheapest quality ever and writes terribly. It’s not even nice to hold. Cuff links fell apart on their first wear. Judging by other reviews it doesn’t sound like I’m alone. I don’t know how they charge what they do, a truly dreadful brand.

I wish there was a way to give a zero star from me.
So disappointed with this company. I ordered a belt, paid extra to have it delivered the next day. After it didn’t arrive I contacted the customer service to be told it must be on the way they will update me. After calling every day to find out where the gift is I got an email a week later to say the belt has not left the warehouse and it’s OUT OF STOCK!!!!!!! Shocked… I will never buy from montblanc again WHAT A WASTE OF TIME.

Where to start ,,,It was just a very very good experience with the staff at Mont Blanc outlet, Mall of the Emirates, Dubai. Mr. Amit is such a pleasant personality ,so hospitable and patient throughout my purchase. I had been there to get a wallet for my brother in law and guess what obviously chose the wrong one! it was difficult to exchange as I was on vacations to India.And while I was in India we liked one wallet from their collections in Mumbai outlet. Amit made sure he got the same piece requesting the management for shipment. And I could finally replace it with what we wanted. I feel so grateful and thankful. Keep doing such great job...
Thank you Amit and whole team of Mont Blanc for making my experience so wonderful!!

Absolute Scammers, I bought a $1500 smart watch which failed after 6 months and was replaced by another which failed 6 months later then nearly 2 years of asking for what I paid for only to be told its out of warrantee( because took them too long to get back to me) now asking me to pay $3.5k more with a discount for good will as long as i return the "Faulty Watch" total I would have paid over $5k and still no idea if it will even work after another 5 months so no , rip me off blind Kate from Kent street. If you did your job in March this year I would have had it replaced why wit for September to tell me its out of warrantee.

I’d give ZERO stars if I could - ordered a pen as a present for my brother and it came visibly scratched. After dealing with the most unprofessional staff I’ve ever encountered, sent the pen back but 2 months later I still didn’t receive a refund. Appalling customer service and got also scammed of £200

They don't value their customers and doesn't honor their warranty. Product broke after a few months and charge so much for cheap silver.

This is specific to Mont Blanc ball pen ink, it is horrible. It bleeds and leaving pen ink on my fingers, the paper and my table. My fingers have lots of dots of ink from the bleed, even in high school my fingers are not this messy with ink.
The ink also left marks my pen which I hv been taking very good care of because of the price! I even bought a pouch for the pen. BUT because of the bleeding I stop using it. I can't enjoy the pen because of the bleeding ink. The ink will end up somewhere and I will end up cleaning it.

A damage product, a terrible service in a store in Portugal, more than ten e-mails and contacts with customer service, a Portuguese phone number where nobody speaks Portuguese, three months waiting for a contact, and Montblanc simply don't care, they ignore all the contacts and don't even deign to answer. Completely finished to me as a brand to consider, and the worst customer service I have ever known